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Shipping
We are committed to delivering your order in good condition and always on time, as promised by us. We offer free shipping on some of the products mentioned on the product detail page. To ensure that your order reaches you in the fastest time and in good condition, we ship all our orders through a Reputed courier agency, SKYNET WORLDWIDE EXPRESS, with a Door to Door Delivery Service. All our orders are shipped from Kathmandu, Nepal. We ship your orders within 5 working days, depending upon your order size, after your order and payment confirmation. You may track your order status online. You will receive an email with a tracking code and details about your order once it is shipped from our store.
All our handmade felt ball rugs (round/rectangle/square) are eligible for FREE SHIPPING. Besides, some of the miscellaneous felt products also include free shipping. You can find free shipping notes on the product detail page.
Please note that depending on your country, YOU MAY have to pay a certain custom fee or service charge while receiving the package. This fee is not included in the purchase, and customers have to bear it separately, if any.
Return & Refund Policy
FBR has a simple return policy under which you can return a product received in a damaged or defective condition. We have a 5-day return policy, which means you can return within 5 days of receiving the product by you. You can request a return via email at info@feltballrugs.com or directly call us at +977-9843411060.
Cancellation Policy
An order canceled within 24 hours after the order is placed is subject to a full refund. Cancellation after more than 24 hours is refunded with a deduction of 5.4% of the total amount as a transaction fee charged by our payment gateway 2checkout. You can directly cancel your order by logging into your account on our website or write an email with your order number at info@feltballrugs.com
Please take a note
The product images we display have the most accurate color possible. Due to different computer monitors, there might be a slight difference in the actual product image. Please be advised that in some cases, patterns and colors may vary according to size. Lengths and widths may vary slightly from the mentioned dimensions. We do our best to provide you with an accurate measurement.